Question 1

What is Zofy and how does it help wedding professionals?

Accepted Answer

Zofy is a trusted professional network built for the wedding industry. It helps wedding photographers, videographers, dronographers, editors, content creators, creative directors, and studio teams find gigs, hire talent, build reputation, and grow a trusted professional network. Whether you're a freelancer looking for opportunities or a professional building a reliable team, Zofy helps make collaboration easier, more organised, and more transparent.

Question 2

How is Zofy different from WhatsApp groups or social media?

Accepted Answer

Zofy is built specifically for professional collaboration in the wedding industry. Unlike WhatsApp groups or social media feeds, Zofy keeps gigs, applications, profiles, ratings, and professional history organised, searchable, and connected to real professional profiles. Members can build reputation over time through ratings, Worked-with connections, and trusted professional networks. The goal is to make hiring and collaboration more reliable and professional.

Question 3

Who can join Zofy?

Accepted Answer

Zofy is open to professional wedding photographers, videographers, dronographers, editors, content creators, creative directors, and studio teams from India and worldwide. Both freelancers and studio owners can join and collaborate on wedding projects.

Question 4

Is Zofy only for the wedding industry?

Accepted Answer

Yes. Zofy is focused exclusively on the wedding industry and the professionals who work within it. This helps keep the community relevant, trusted, and useful for wedding collaborations.

Question 5

How do gigs work on Zofy?

Accepted Answer

Members can post and apply for project-based wedding gigs directly on the platform. Job Owners review applicants, communicate with potential collaborators, and decide who they want to hire. Zofy helps professionals connect and collaborate, while project agreements, payments, timelines, and deliverables are handled directly between members.

Question 6

Who can see gigs on Zofy?

Accepted Answer

All gigs are visible on Zofy. Visitors can browse limited gig information, while registered members can view full gig details and apply for opportunities.

Question 7

How does hiring work after someone applies?

Accepted Answer

After reviewing applications, the Job Owner can choose one or more applicants for the project. Once selected, members gain access to Gig Chat for project-related communication and coordination.

Question 8

What is the difference between Direct Messages and Gig Chat?

Accepted Answer

Direct Messages allow members to connect and network outside of a specific gig. Gig Chat is tied to an active gig and is used for project-related communication between the Job Owner and applicants. Gig Chat may also display important updates such as hiring, cancellation, or gig status changes.

Question 9

Can freelancers withdraw from a gig?

Accepted Answer

Yes. Members can withdraw an application before being selected. If circumstances change after selection, members are encouraged to communicate promptly and professionally with everyone involved.

Question 10

What happens if a gig is cancelled?

Accepted Answer

If a gig is cancelled, affected applicants and participants are notified through the platform. Gig Chats may display the updated gig status so everyone involved has visibility into what happened.

Question 11

What are gig credits?

Accepted Answer

Your membership includes a set number of gig posts for its term. If you run out before your term ends, you can pay for additional posts at the rate shown at checkout. Unused posts and pay-per-post credits expire at the end of your current term and do not carry forward into the next one. Refunds are not provided for unused posts or credits — use them within the term you bought them in. See Membership for the current post allowance and the pay-per-post rate.

Question 12

How does Zofy's rating system work?

Accepted Answer

After a completed gig, both the Job Owner and the Freelancer have a limited time to rate each other. Freelancers are rated on Skill, Attitude, and Punctuality. Job Owners are rated on Communication, Attitude, and Timely Payment. Each member builds two separate reputation scores over time — one as a Freelancer and one as a Job Owner — because hiring professionally and working professionally are different responsibilities. Ratings become part of a member's long-term professional reputation on Zofy and help build trust, accountability, and transparency across the community.

Question 13

What are Worked-with connections?

Accepted Answer

Worked-with connections help members demonstrate real professional experience and collaboration history. When one member adds another to Worked With, the connection appears publicly on both profiles right away. This helps showcase real professional collaborations and working relationships within the wedding industry. Either member can remove the connection at any time. If someone you removed adds you again, you'll be asked to approve it, and you can block them.

Question 14

Can I have multiple professional roles on my profile?

Accepted Answer

Yes. Many wedding professionals work across multiple specialties. Members can showcase multiple professional roles on a single profile, such as photographer, videographer, dronographer, editor, content creator, or creative director.

Question 15

What does verified member mean?

Accepted Answer

A verified member has added their name, at least one role and a location, confirmed their phone number with a one-time code, and holds a current membership. A photo and bio are optional, though they help others recognise you. Verification helps build trust on Zofy by confirming you're a real person who can be reached for hires. Applying, posting and messaging require verified status, and it pauses if a membership ends until it is renewed.

Question 16

How does membership work?

Accepted Answer

A Zofy membership is a paid annual membership. It lets you post gigs to hire, apply to gigs to get hired, and showcase a portfolio. Membership is a one-time purchase for a fixed term and does not auto-renew. When your term ends, your membership stops and you choose whether to renew. See the Membership page for what's included and the current price.

Question 17

Is Zofy free or paid?

Accepted Answer

Zofy is a paid membership platform. Membership is bought for a fixed term and doesn't auto-renew — you choose whether to renew when your term ends. See the Membership page for the current price and what's included. Membership options may evolve as the platform grows.

Question 18

Why do I need to complete my profile?

Accepted Answer

Trust is an important part of professional collaboration. Members with completed profiles, verified contact details, and clear professional information are more likely to build credibility and receive opportunities. Some features may be limited until profile setup and verification are completed.

Question 19

What sign-in methods does Zofy support?

Accepted Answer

Zofy supports phone OTP sign-in and email sign-in. Social sign-in through third-party providers (such as Google) may be added in the future. For members in India, phone OTP is the recommended sign-in method and helps maintain trust and accountability within the community. Phone verification is required to complete your account.

Question 20

Why do you need my phone number and email? Will I get spam?

Accepted Answer

Phone verification confirms you're a real person who can be reached for hires. Your email is used for sign-in, receipts, and important account updates. Together they help keep the Zofy community trusted and accountable. Zofy does not sell your phone number or email address to anyone. Both are stored securely. Zofy only sends messages tied to sign-in and important account activity. Zofy does not send marketing SMS or marketing emails.

Question 21

What is a Studio profile on Zofy?

Accepted Answer

Studio profiles help represent professional wedding studios and production companies on the platform. Studios help members showcase professional associations and collaboration history within the wedding industry.

Question 22

How do notifications work on Zofy?

Accepted Answer

Zofy may send notifications related to gigs, applications, hiring updates, messages, and important account activity. Notifications may appear within the platform or through supported communication channels depending on your account settings.

Question 23

What payment methods does Zofy accept?

Accepted Answer

Zofy accepts UPI, debit and credit cards, and netbanking through Razorpay, an RBI-compliant payment gateway. Your card details are stored with Razorpay, not Zofy. International payment support may expand as the platform grows. See the Refund policy for details on how payments and refunds are processed.

Question 24

How do I cancel my membership?

Accepted Answer

Zofy memberships are one-time term purchases — they don't auto-renew. When your term ends, your plan stops automatically and there's nothing you need to cancel. If you want a refund within 7 days of your first paid purchase, email support@zofyapp.com from the email on your account. See the Refund policy for the full details.

Question 25

What's special about Founders membership?

Accepted Answer

Founders is Zofy's launch membership. It runs for a fixed term at a fixed price and includes gig posts and unlimited applications. See Membership for current Founders terms and what's included.

Question 26

I'm not getting Zofy emails — what should I do?

Accepted Answer

First, check your spam or promotions folder. Zofy emails come from `mail.zofyapp.com` — `noreply@mail.zofyapp.com` for most things, and `account@mail.zofyapp.com` for billing and account changes. Add both to your contacts, or allowlist the whole domain if your email app supports that. If you've checked spam and still don't receive expected emails after a few minutes, contact support@zofyapp.com.

Question 27

How does Zofy handle fake profiles or misuse?

Accepted Answer

Trust and credibility are important to the community. Fake profiles, impersonation, misrepresentation, spam, or misuse may result in account removal without refund. Members can report suspicious activity or concerns to support@zofyapp.com for review.

Question 28

Does Zofy handle disputes, payments, or contracts between members?

Accepted Answer

No. Zofy helps professionals discover and collaborate with each other, but project agreements, payments, timelines, contracts, and working relationships are handled directly between members. Members are responsible for their own communication, commitments, deliverables, and professional conduct. Zofy is not liable for disputes, payment issues, project outcomes, or member-generated content, including ratings and profile information.

Question 29

Can I block direct messages from another member?

Accepted Answer

Yes. Members can block direct messages from another member if they no longer wish to receive messages from them. Zofy encourages professional collaboration and respectful communication throughout the community.

Question 30

Can I delete my Zofy account?

Accepted Answer

Yes. Members can request account deletion at any time. Deleted accounts may remain recoverable for a period of time to support account restoration and help preserve professional history and community trust. Certain professional history and ratings may be preserved. Members may also request permanent deletion of personal data in accordance with applicable privacy laws.

About Zofy

Gigs & Collaboration

Trust & Reputation

Membership & Accounts

Safety & Policies