Refund Policy

This Refund Policy applies to subscription payments made for Zofy services.

1. General Policy

Subscription fees are generally non-refundable and non-prorated once a billing cycle has begun, except as set out in Section 2 (7-Day Money-Back Guarantee) and Section 3 (Other Refund Eligibility). We aim to be fair and reasonable in exceptional circumstances.

2. 7-Day Money-Back Guarantee

If you cancel within 7 days of your first paid subscription payment to Zofy, you can request a full refund of that initial payment for any reason. To use the guarantee, email support@zofyapp.com from the email address on your account within the 7-day window.

The guarantee applies once per account, to the first paid subscription only. It does not reset on renewals, plan changes, or repeated cancel-and-re-subscribe cycles. Pay-per-post credits, top-up purchases, and other one-time charges are not covered by this guarantee.

3. Other Refund Eligibility

• Duplicate billing
• Accidental overcharge
• Verified technical error preventing subscription activation
• Platform-wide service disruption exceeding 72 consecutive hours

Refund requests under this section must be submitted within 7 days of the transaction. Each request is reviewed individually at Zofy's reasonable discretion.

4. Refund Timeline

Refunds are processed within 5–10 business days after the cancellation or refund request has been reviewed and approved.

5. Non-Refundable Situations

Outside of the situations covered in Sections 2 and 3, refunds are not provided for:

• Change of mind after the 7-day money-back window
• Lack of usage
• Dissatisfaction with platform outcomes (e.g., job responses, member interactions)
• Temporary outages, minor bugs, or performance variations
• Suspension or removal due to policy violations
• Promotional or discounted plans unless legally required

6. Chargebacks & Payment Disputes

If a chargeback or payment dispute is initiated without first contacting Zofy, we reserve the right to suspend the account during investigation and restrict future subscription access where permitted by law.

7. Payment Providers

Payments are processed through Razorpay, an RBI-compliant third-party gateway. Refund processing timelines may vary based on the gateway and banking systems. Zofy is not responsible for delays caused by payment processors or financial institutions.

8. Taxes & Currency

Subscription fees may include applicable taxes based on your billing location. Currency conversion differences and foreign transaction fees charged by banks are not refundable.

9. No Guarantee of Outcomes

Zofy does not guarantee job placements, project awards, business leads, revenue, or specific outcomes from use of the Platform.

10. Legal Compliance

Nothing in this policy limits rights granted under applicable consumer protection laws in India or other jurisdictions.

11. Pay-Per-Post Credits

Pay-per-post credits (purchased over your plan allowance at the rate shown on checkout) and any credits issued as cancellation refunds expire at the end of your current plan term. Unused credits do not carry forward into a renewed term, a new plan, or any other account. Cash refunds are not provided for unused credits — use them within the term you bought them in.

The 7-day money-back guarantee in Section 2 covers the initial subscription payment only and does not apply to pay-per-post credit purchases.